User Manual
Welcome to the Portola and Portola: KAZE User Manual. This manual will be your guide to all of your helmet needs.
Our helmets are certified to exceed CPSC requirements. Altering the helmet in any way may change that and void the warranty.
How to install the Rear Catch
100% Crash Replacement
Sh*t happens. Our crash replacement program has you covered. You receive a one-time 100% replacement of the same model during your entire five year warranty. Just send your helmet back to us so we can analyze it and make improvements if needed.
5 Year Warranty
We have the best warranty in the industry. Other brands offer one year limited coverage and say you need to replace a helmet every three years, not us! Every helmet is covered by a five-year warranty from the date of purchase.
How do I submit a warranty claim?
We are sorry to hear you are experiencing a problem with your KAV product. Please email hello@kavsports.com so we can look into this case for you.
What's the best way to clean my helmet?
The pads, head band and straps are all removable and can be washed on the top rack of your dishwasher. Your clothes washer and dryer will bend and deform the components and is not recommended. The shell can wiped down with mild soap and warm water as needed. Stubborn stains may benefit from a toothbrush scrubbing.
